Refunds and cancellation
Last updated: 30 Sep 2026.
Buyers and tenants never pay Doorzad anything. This page is about the plans listers pay for — see Plans for what each includes.
Cancelling Pro
Cancel any time from Account → Plan & billing. Pro does not renew after that, and it stays on until the end of the month (or year) you have paid for; then your account moves to Starter. We do not refund part of a month or year already started.
Extra listings and featured weeks
An extra listing's 30 days and a featured week start on the day you pay and are not refunded once they have started. If staff reject the listing before it ever goes live, write to us and we refund that payment in full.
Success fees
The Success fee is owed when a deal on a Success listing closes, as shown on its invoice. If a deal was marked closed by mistake, tell us within 7 days and we cancel the invoice and refund anything paid on it.
Payments we could not confirm
If money left your account but we could not confirm the payment, it is refunded automatically by Razorpay within 5–7 working days — or write to us with the payment reference and we will sort it out.
How refunds are paid
Refunds go back to the card, UPI account or bank account you paid from, through Razorpay, usually within 5–7 working days of being approved.
Contact
Write to support@growinture.com with your mobile number and the payment reference. See also Grievance redressal.